FAQs – Vigorain

1. Where do you ship from?

We ship orders through our trusted fulfillment partners. Shipping locations may vary depending on product availability to ensure timely and reliable delivery.

2. Do you ship internationally?

Yes. We Ship worldwide.

3. How long does delivery take?

We currently offer the following shipping options:

Shipping Options

  • Economy: 14–23 business days – $9.99 per product

  • Standard: 10–18 business days – $14.99 per product

  • Express: 7–12 business days – $24.99 per product

Delivery times may vary slightly due to customs processing or courier delays.

4. How can I track my order?

Once your order has been shipped, you will receive a tracking ID via email. You can use this tracking ID on our Track Your Order page to monitor your shipment.

5. Can I change my delivery address after placing an order?

Yes, you can request an address change before your order is dispatched. Please contact us as soon as possible with the updated address details.

6. What if my parcel is damaged or missing?

If your parcel arrives damaged, please reject the delivery if possible and contact us immediately.
For missing parcels, we will investigate with the courier and offer a replacement or refund, depending on the outcome of the investigation.

7. Which payment methods do you accept?

We currently accept PayPal only for all purchases.

8. Can I cancel my order?

Yes, order cancellations are accepted before dispatch. Once an order has been shipped, cancellation is no longer possible.

9. What is your return policy?

Returns are accepted for eligible items within 30 days of delivery.

Refunds are processed after the returned items are received and inspected. Please allow 5–7 business days for the refund to be completed.

For full details, please visit our Return & Refund Policy page.